about our services
Crystal
Isleworth
Middlesex
TW7
4EP
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1. The Financial Services Authority (FSA) |
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The FSA is the independent watchdog that
regulates financial services. It requires us to give you this document. Use this information to decide if our
services are right for you |
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2. Whose products do we offer |
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Insurances |
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We offer products from a range of insurers. |
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We only offer products from a limited
number of insurers for Life, Critical illness, Household, Mortgage Payment
Protection Insurance, Travel, Liability Commercial property insurance,
caravan insurance. Through our internet service www.crystalfinances.co.uk Ask us
for a list of insurers we offer insurance from |
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We offer products from a single insurer for
Legal Expenses insurance from Norwich Union Insurance Limited, Personal
Accident in or around the home through Groupama insurance Company Limited,
Household Emergency Assistance Cover from Primary Insurance Company Limited,
Let Legal Expenses insurance from Norwich Union, Per Insurance from Allianz
Cornhill Insurance Plc, Touring caravan insurance from IGI Insurance ltd, static
caravan insurance and Park Home Insurance from Towergate underwriting Group
Limited. |
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We only offer our own products |
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We recommend that you consider whether you
need to take out appropriate life cover to repay the loan/mortgage in the
event of death. We also recommend that you take out Buildings Insurance, as
this is compulsory. You are not obliged to take any products from us. |
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Mortgages |
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We offer mortgages from the whole market. |
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We only offer mortgages from a limited
number of lenders. Ask us for a list of the lenders we offer mortgages from. |
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3. Which service will we provide you with? |
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Insurances |
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We will advise and make a recommendation
for you after we have assessed your needs Life, Critical illness, Accident,
Sickness, Unemployment & Buildings insurance if you contact us by
telephone and speak to a adviser. |
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You will not receive advice or a
recommendation from us. We may ask some questions to narrow down the
selection of products that we will provide details on. You then need to make
your own choice about how to proceed. if you use our internet service. |
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Mortgages |
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We only offer our own products |
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You will not receive advice or a
recommendation from us. We may ask some questions to narrow down the
selection of products that we will provide details on. You will then need to
make your own choice about how to proceed. |
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4. What will you have to pay us for our
services? |
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Insurance |
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No Fee. |
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A Fee. |
You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.
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Mortgages |
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No Fee. |
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A Fee. |
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We do not charge any fees for our services
but on certain circumstances we may charge you a fee of up to 1% of your loan
amount depending on the complexity of your requirements. If a fee is to be
charged case we will notify you prior to any application being made with a
lender. |
You will receive a Key Facts Illustration
when considering a particular mortgage which will tell you about any fees
relating to it.
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5. Refund of fees |
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If we charge you a fee, and your mortgage
does not go ahead, you will receive: |
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A full refund if you do not proceed with
your loan application with the lender is rejected. However you will not
receive a refund if we are successful in obtaining a formal loan/mortgage
offer from the lender. |
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No refund. |
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6. Who regulates us? |
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Crystal Finances, Our permitted business is advising on and
arranging mortgages and non – investment insurance business. You can check this in the FSA’s Register by
visiting the FSA’s website: www.fsa.gov.uk/register/or by contacting
the FSA on 0845 606 1234. |
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7. What to do if you have a complaint? |
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If you wish to register a complaint, please
contact us: |
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…in writing Write to: Crystal
Finances, Complaints Department,
Isleworth, …by phone Telephone: 0870 200 6699 |
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If you cannot settle your complaint with
us, you may be entitled to refer it to the Financial Ombudsman Service. |
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8. Are we covered by the Financial Service
Compensation Scheme (FSCS)? |
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We are covered by the FSCS. You may be
entitled to compensation from the scheme if we cannot meet our obligations.
This depends on the type of business and circumstances of the claim. |
Insurance |
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Insurance advising and arranging is covered
100% of the first £2000 and 90% of the remainder of the claim, without upper
limit. |
Mortgages |
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Mortgage advising and arranging is covered
for 100% of the first £30,000 and 90% of the next £20,000 so the maximum
compensation is £48,000. |
Further information about compensation scheme
arrangements is available from the FSCS.